Refund Policy
Last Updated: October 15, 2025
This Refund Policy outlines the terms and conditions under which Oxivernalo ("we," "us," or "our") provides refunds for services purchased through our platform at oxivernalo.com. By purchasing our services, you agree to the terms set forth in this policy.
1. General Refund Eligibility
We strive to ensure customer satisfaction with our SEO analytics educational services. Refund eligibility depends on the type of service purchased, the timing of the refund request, and compliance with the terms outlined below.
1.1 Eligible Services
Refunds may be requested for the following services:
- Monthly subscription plans
- Annual subscription plans
- Individual course purchases
- Premium quiz and assessment packages
1.2 Non-Eligible Services
The following services are not eligible for refunds:
- Free trial accounts or promotional offerings
- Services purchased at discounted or promotional rates
- Gift subscriptions or vouchers
- Services accessed or consumed beyond the refund eligibility period
2. Refund Request Timeframes
Refund requests must be submitted within specific timeframes based on the service type purchased.
2.1 Monthly Subscriptions
Refund requests for monthly subscriptions must be submitted within seven days of the initial purchase date. Refunds will not be provided for renewals or subsequent billing cycles.
2.2 Annual Subscriptions
Refund requests for annual subscriptions must be submitted within thirty days of the initial purchase date. Partial refunds are not available for unused portions of annual subscriptions.
2.3 Individual Courses and Packages
Refund requests for individual courses or assessment packages must be submitted within fourteen days of purchase, provided that:
- No more than twenty percent of the course content has been accessed
- No quizzes or assessments have been completed
- No certificates or credentials have been issued
3. Refund Request Process
To request a refund, customers must follow the process outlined below.
3.1 Submitting a Request
Refund requests must be submitted through one of the following methods:
- Email to contact@oxivernalo.com with subject line "Refund Request"
- Contact form available on our website
- Phone inquiry to +17809806263 during business hours
3.2 Required Information
All refund requests must include the following information:
- Full name associated with the account
- Email address used for registration
- Order number or transaction identifier
- Date of purchase
- Detailed reason for the refund request
3.3 Processing Time
Refund requests are typically reviewed within five to seven business days of receipt. Approved refunds will be processed within ten to fourteen business days and returned to the original payment method used for purchase.
4. Refund Conditions and Limitations
4.1 Service Access Termination
Upon approval of a refund request, immediate access to all purchased services, courses, materials, and platform features will be revoked. Any progress, data, or achievements associated with the account may be permanently deleted.
4.2 Multiple Refund Requests
We reserve the right to decline refund requests from customers who have previously requested multiple refunds, or who demonstrate patterns of abuse or fraudulent behavior.
4.3 Technical Issues
If service interruptions or technical issues prevent access to purchased services, we will work to resolve the issue promptly. Refunds due to technical issues will be considered on a case-by-case basis and may require documentation of the problem and attempts to resolve it through customer support.
4.4 Dissatisfaction with Content
While we aim to provide high-quality educational content, subjective dissatisfaction with course material, teaching methods, or content difficulty does not automatically qualify for a refund. Requests must fall within the eligibility timeframes and usage limitations specified in this policy.
5. Partial Refunds
Partial refunds are generally not provided. However, in exceptional circumstances, we may offer partial refunds at our sole discretion. Such circumstances may include:
- Significant service outages affecting multiple users
- Material changes to service offerings during an active subscription period
- Documented billing errors or duplicate charges
6. Chargebacks and Disputes
Customers are encouraged to contact us directly to resolve any payment or service issues before initiating a chargeback or payment dispute with their financial institution.
Initiating a chargeback without first attempting to resolve the issue through our refund process may result in:
- Immediate suspension or termination of account access
- Prohibition from future purchases or account registration
- Collection efforts for any outstanding balances
7. Subscription Cancellations
Customers may cancel recurring subscriptions at any time through their account settings or by contacting customer support. Cancellation will prevent future billing but does not entitle the customer to a refund for the current billing period unless the refund falls within the eligibility timeframes outlined above.
Canceled subscriptions remain active until the end of the current billing cycle. Access to services will continue until that date, after which the account will be downgraded or deactivated.
8. Changes to Services or Pricing
We reserve the right to modify service offerings, features, or pricing at any time. Existing customers with active subscriptions will be notified of material changes in advance. Such changes do not automatically qualify users for refunds unless significant service features are removed or reduced.
9. Force Majeure
We are not liable for refunds or service interruptions caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions or regulations
- Internet service provider failures
- Cyber attacks or security breaches
- Third-party service disruptions
10. Contact Information
For questions, concerns, or refund requests related to this policy, please contact us:
Oxivernalo
12 Smythe St, Saint John, NB E2L 5G5, Canada
Phone: +17809806263
Email: contact@oxivernalo.com
11. Policy Modifications
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes constitutes acceptance of the revised policy. Material changes affecting existing subscriptions will be communicated to active customers via email or account notifications.
12. Severability
If any provision of this Refund Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this policy will otherwise remain in full force and effect.
13. Entire Agreement
This Refund Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Oxivernalo regarding refunds and supersedes any prior agreements or understandings.